Sr IT Administrator

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well.

The Senior ServiceNow Administrator is a senior technical member of the Enterprise Services and Support team and reports to the Manager, Service Operations and Support. This position is responsible first for reliable day-to-day ServiceNow administration, production support, platform health, upgrades, troubleshooting, catalog development, configuration, and release quality. In addition, the role designs and delivers more complex solutions involving automation, integrations, custom or scoped applications, Strategic Portfolio Management, ITOM, CMDB and CSDM maturity, analytics, and emerging AI capabilities.

The successful candidate will be a hands-on, forward-thinking technical administrator who can solve complex problems, build scalable solutions, mentor teammates, and help translate the ServiceNow roadmap into sustainable business outcomes.

SKILLS ServiceNow Administration and Platform Support · Provide day-to-day administration, monitoring, maintenance, and production support for the ServiceNow platform. · Triage and resolve platform incidents, service requests, defects, access needs, user questions, and assigned enhancement work. · Configure and maintain users, groups, roles, forms, lists, notifications, assignment rules, system properties, scheduled jobs, and other core platform functions. · Build and maintain Service Catalog items, record producers, order guides, variables, approvals, fulfillment tasks, notifications, and related workflows. · Create and maintain reports, dashboards, knowledge content, and user-facing platform experiences that support business operations. · Gather and clarify requirements and translate approved business needs into scalable configurations using out-of-box functionality, Flow Designer, and approved development practices. · Support upgrades, patches, clones, plugin deployments, testing, release activities, production validation, and post-release issue resolution. · Maintain technical documentation, support procedures, configuration records, test evidence, and knowledge articles. · Follow platform governance, security, change, testing, and release standards while favoring maintainable configuration over unnecessary customization. · Lead troubleshooting of complex application, workflow, integration, performance, access, scripting, and data issues. · Perform configuration, code, and solution reviews to improve platform quality, security, scalability, maintainability, and…

Read the full posting