Communication Representative

Primary City/State: Greeley, Colorado Department Name: CEC-CAS Hospital Operator Work Shift: Night Job Category: Marketing and Communications Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. Our Communication team is a small team who work various shifts that run a 24/7operation.

In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful.

Work Location : Banner North Colorado Medical Center (1801 16th St) Training Location: Banner North Colorado Medical Center (1801 16th St) Shift Details: Fulltime | 40 Hours/Week Shift times: Hours: 11p-7:30a rotating working every other weekend with hours 12p-8:30p Enjoy a 18%-night shift differential when applicable. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines.

Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities. CORE FUNCTIONS 1.

Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization’s central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as…

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