Patient Services Representative

Description Shape Your Future. Serve Your Community. Build Your Career with Palms! What Life Working at Palms Looks Like: Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it’s focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful. Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!

Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc.–so working here gives exposure to different patient populations, conditions and settings. Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there’s an emphasis on continuity of care, relationships with patients, etc. Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment.

There is pride among the staff in giving back to the community. Perks: Competitive Wages Comprehensive Health Coverage: Medical, Dental and Vision Insurance Professional Development Opportunities Employee Assistance Programs Company Paid Life Insurance 401k with 5% Match 11 Paid Holidays 20 Days PTO Recognition and Rewards Community Impact Position Summary The Patient Services Representative (PSR) serves as the first point of contact for patients and other stakeholders seeking access to care at Palms Medical Group (PMG). This role is responsible for scheduling appointments, verifying patient information, and providing accurate and timely communication regarding PMG services.

The PSR ensures a high standard of customer service and contributes to the overall efficiency and effectiveness of the patient’s experience.

Description of Primary Responsibilities 1) Schedule appointments for patients: a) Answer incoming calls promptly and professionally. b) Accurately enter and update demographic information into the PMG electronic health record (address, telephone number, email, etc.). c) Schedule patient appointments according to Palms Medical Group guidelines and protocols. d) Inform patients of required documentation for appointments (e.g.: identification, insurance card, medications, office visit fee, hospital discharge records and verification of income-if applicable). e) Monitor and respond to voicemails for assigned offices. f) Provide clear, supportive responses to patient inquiries.

2) Act as a liaison for the patients: a) Direct calls to appropriate departments or personnel as needed. b) Exercise sound judgment and discretion in all interactions. c) Escalate calls appropriately according to procedures. d) Maintain accurate documentation of all communication and activities. e) Meet or exceed performance expectations based…

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