Director of Program Operations

Job description Provide direct supervision to the Senior Shift Supervisor/Shift Supervisors. Assist Program Director with the oversight of the Operations Department, contracted building maintenance, and contacted security along with monitors their tasks and goals. This includes, but is not limited to, record keeping, statistical reports, site coverage, investigations, building maintenance, and client care/crisis intervention. Provide emergency first aid/CPR assistance when needed. Related duties as assigned. The salary for this position is $70,000 Annually.

Responsibilities

Work Performance: Supervisor and coach to ensure high quality service delivery; including: participation in monthly departmental meetings and scheduled supervision monthly at minimum for all operations staff Ensure that supervision subscribes to the established format and reviews tasks outlined by the position Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards Ensure all staff meets minimum certification and/or licensure requirements at all times Lead subordinates in crisis prevention and intervention techniques Ensure 100% of clients maintain access to client services (meal, laundry, toiletries.

Etc...) Maintain knowledge of, and ensure compliance with Part 491 and/or part 900 Regulations. The Callaghan Decree and those of all funding sources Maintain working knowledge of all technological systems utilized by the program and it’s different Maintain working knowledge and challenges of subordinates and have a working plan as to how to address those challenges Maintain strong collaborative relationship with all providers affiliated with ANH.

Conduct regular building inspections to identify deficiencies, needs repairs, and environmental concerns Track all building repairs to ensure quality and timeless Inspect building mechanics monthly at minimum (boiler, sprinkler, elevator, oil pump, etc.) Monitor all building violations and take all necessary steps to ensures timely responses and documentation of efforts for remediation Reporting and Documentation: Complete, review and ensure timely submission of all internal and external reports Ensure work outputs are of substance Review and track work order submission and completion Review and track all incident reports Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD.) Complete monthly building inspections Track visits and all services rendered by vendors/contractors Complete audit of Fire Safety records Complete monthly inventory of client supplies Produce meeting minutes for each departmental meeting conducted Conduct and document supervision of all direct reports Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required Review and document follow up of all operational complaints/grievances Conduct…

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