The full posting, as written
Intake and Assessment Supervisor Families & Youth Innovations Plus (FYI+) Position: Full-Time Salary: $44,000.00 - $53,240.00 (3 levels based on experience and education) FLSA Status: Salaried/Exempt Reports To: Manager, Intake and Assessment Department: Intake and Assessment Job Summary The Intake and Assessment Supervisor provides day-to-day leadership for the agency's Intake and Assessment Department, directly supervising Intake Specialists and Assessment Therapists and coordinating closely with the Manager to keep participants moving smoothly from first contact through, assessment, and program assignment.
This role monitors referral and intake volume, holds the team accountable to timely and trauma-informed service, and steps in on complex or crisis situations that need additional judgment or support. The Supervisor works closely with all FYI+ programs to coordinate care across the agency, troubleshooting obstacles that stand between participants and the services they need. The Supervisor also provides direct, hands-on support for crisis walk-ins, stepping in alongside Intake Specialists to screen, de-escalate, and safety plan with participants who present in person in urgent need.
The Supervisor is responsible for the quality, accuracy, and confidentiality of intake and assessment documentation, and for keeping Streamline EHR data current across the department. This is a new and evolving role within a department built to provide a responsive, informed, unbiased, affirming, and inclusive approach to a very diverse population, including individuals from LGBTQ+, marginalized, underrepresented, and BIPOC communities who have varying life experiences including substance use and abuse, homelessness, gender variance, traumatization, legal involvement, system involvement, domestic violence, mental health needs, teen pregnancy, varied abilities and learning needs, and poverty.
This position may require in-person support in various organizational leadership-approved settings including homes, schools, offices, shared spaces, and community outreach locations. When participating in leadership-approved online activities, being on-camera and actively engaged is expected. Non-traditional hours may be required. This position may require working outside of standard business hours due to unexpected walk-ins or crisis support needs.
Key Responsibilities
Provide direct supervision to Intake Specialists, including case consultation, referral support, etc. Manage personnel functions for the Intake team, including hiring, on-boarding, scheduling, coaching, and performance evaluations Hold regular individual and team supervision, including reflective and clinical case consultation, with direct reports Monitor daily referral queues, intake volume, and triage response and turnaround times; catch and fix delays before they affect participants Serve as an escalation point for urgent or crisis referrals, providing consultation and backup coverage for Intake Specialists…