IT Support & Operations Coordinator

IT Support & Operations Coordinator Job Description Location : Hartford, CT FLSA Classification: Full-Time, Non-Exempt Reports To: Chief Financial and Administrative Officer Harc provides lifetime support to individuals with intellectual and related disabilities and their families so they may enjoy lives of quality, inclusion, and dignity. Harc was established in 1951 by the compassionate parents of children with intellectual and developmental disabilities (I/DD) who recognized that their children had worth and contributed value to society. They became passionate advocates fighting against exclusion, isolation, discrimination, lack of opportunity, unemployment, and low expectations.

Their grassroots efforts built enduring partnerships with generous individuals, foundations, corporations, and community leaders to secure funding and raise awareness needed to develop life-changing programs. Harc’s guiding principle is to ensure that people with intellectual disabilities live with quality, inclusion, and dignity. We achieve this through advocacy efforts and by providing community-based services that support the individuals we serve as they work toward creating fulfilling lives and experiencing inclusion and purpose.

Harc’s services begin at birth and continue throughout the lifespan, with a range of supportive, enrichment, employment, and residential supports throughout Greater Hartford.

Position Summary

Reporting to the Chief Financial and Administrative Officer, the IT Support & Operations Coordinator serves as Harc’s primary on-site technology resource and liaison with Protected Harbor, Harc’s external information technology partner. This position provides day-to-day end-user support, coordinates technology issues through resolution, manages technology assets, supports employee technology onboarding and offboarding, coordinates approved system and building access, and assists with technology projects, cybersecurity, documentation, and operational improvements.

The coordinator is responsible for implementing, documenting, verifying, changing, and terminating approved technology and electronic access. Authorization for system, SharePoint, application, and building access remains with Human Resources and/or the appropriate Harc department leader.

Essential Functions

1. End-User IT Support 2. Technology Asset Management 3. Accounts, Systems & Physical Access 4. Employee Technology Lifecycle 5. Technology Operations & Improvement Key Competencies Customer Service: Demonstrates a responsive, respectful, and service-oriented approach when assisting employees. Communication and Collaboration: Communicates technical information clearly to employees at all levels and works effectively with Harc leadership, Human Resources, Protected Harbor, and outside vendors. Problem Solving and Initiative: Identifies issues, seeks practical solutions, and knows when escalation is appropriate. Accountability and Follow-Through: Takes ownership of assigned…

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