Client Care Specialist

Overview

Share your recovery journey for the benefit of others and experience the satisfaction of helping to facilitate self-directed recovery. The Client Care Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. This role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment. Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri.

We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. This full-time position is based in Maryville, IL, with evening, overnight, and weekend shifts available and eligible for shift pay differentials.

Open Positions / Shifts: Crisis Residential Unit • Fridays from 7:00am to 3:30pm, Saturdays from 7:00am to 11:30pm, and Sundays from 7:00am to 11:30pm Responsibilities Client Support & Engagement Guide the Recovery Journey: Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals. Promote Empowerment: Use a "recovery-first" mindset that emphasizes hope and respect. You’ll help clients regain control of their lives through trauma-informed care and supportive language. Lead Daily Activities: Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.

Mealtime & Wellness: Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols. Admissions & Logistics Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings. Provide Transportation: Drive clients to medical appointments, recreational outings, and other necessary community events. Team Coverage: Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.

Safety & Communication Monitor Facility Safety: Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately. Document & Report: Keep accurate records of safety checks, shift logs, and incident reports. You’ll also ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team. Maintain Professionalism: Uphold Chestnut’s standards for excellent customer service and strictly protect the confidentiality of all client and organizational information. Adapt as…

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