The full posting, as written
The Case Manager Lead provides consultation, technical guidance, and quality oversight to direct service staff delivering Health-Related Social Needs (HRSN) services. This role supports case planning, workflow coordination, case review, and program compliance efforts to ensure high-quality, trauma-informed service delivery. The Case Manager Lead collaborates closely with supervisors and multidisciplinary teams to strengthen staff performance, promote adherence to agency standards, and support effective client outcomes.
Essential Duties
Provides coaching, consultation, and technical assistance to HRSN case management staff. Reviews case documentation and service delivery practices to ensure quality, compliance, and adherence to agency standards. Supports operational coordination, workflow monitoring, and program audit activities. Job Functions Serves as a subject matter resource to HRSN staff regarding policies, procedures, statutes, and regulatory requirements. Interprets and communicates updates to program rules, eligibility requirements, and agency standards. Provides training and ongoing coaching related to case planning, safety planning (including domestic violence considerations), and client engagement strategies.
Observes staff performance and provides constructive feedback to supervisors to support professional development. Conducts case reviews to assess the quality of case plans, safety plans, assessments, and engagement strategies. Audits case files and documentation to ensure completeness, accuracy, and compliance with federal, state, and agency standards. Identifies workflow gaps or implementation concerns and recommends corrective actions. Facilitates and participates in case staffing and multidisciplinary team meetings. Advises staff on caseload management, service coordination, and appropriate use of rent and utility assistance.
Tracks workflow and monitors deadlines to ensure compliance with program requirements. Provides modeling and coaching by meeting with clients alongside caseworkers when appropriate. Liaises with community partners, service providers, landlords, courts, and Coordinated Care Organizations (CCOs) to support coordinated service delivery. Supports court-related processes and provides guidance to staff accompanying clients to hearings. Maintains professional communication with law enforcement, attorneys, and community agencies as needed. Ensures confidentiality and adherence to agency policies, trauma-informed care principles, and harm reduction practices.
Performs additional duties as assigned in support of program operations. Supervisory Responsibilities This position does not have formal hiring or termination authority. Provides coaching, technical guidance, case review, and performance feedback to HRSN case management staff in coordination with the Program Supervisor or Program Manager.
Qualifications
High school diploma or equivalent required. Minimum of 1–3 years of experience in social services, housing…