Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenJOB SUMMARY
Supports the reliability, resilience, performance, and continuous improvement of Vanguard Charitable's technology services. The role combines operational engineering, monitoring, automation, technical incident response, and service support responsibilities while helping the organization mature toward a more proactive and data-driven operating model. Working closely with service owners, engineering teams, vendors, and the IT Service Management & Support Lead, the analyst helps improve observability, reduce operational risk, strengthen disaster recovery readiness, support technical troubleshooting, and automate repetitive operational activities.
The position also serves as a catalyst for operational innovation by applying Microsoft Copilot, Claude, automation technologies, and modern operational practices to improve productivity, reduce manual effort, strengthen knowledge sharing, and enhance business outcomes.
ESSENTIAL JOB FUNCTIONS Evaluate the health, availability, performance, and reliability of technology services; develop and improve monitoring, alerting, dashboards, observability practices, and operational reporting that improve visibility and early issue detection. (20%) Support incident triage, troubleshooting, technical investigation, and service restoration activities by analyzing alerts, logs, telemetry, configuration data, and system dependencies in partnership with engineering teams, vendors, and service owners. (15%) Develop, maintain, and improve operational runbooks, recovery procedures, synthetic testing, resilience validation activities, and technical readiness standards that improve supportability and operational consistency. (15%) Leverage Microsoft Copilot, Claude, automation tools, scripting, and workflow technologies to improve productivity, documentation, reporting, troubleshooting, knowledge management, and operational effectiveness; develop reusable prompts, templates, and automation solutions that reduce manual effort across Platform Operations. (20%) Support disaster recovery, resilience testing, recovery validation, capacity planning, and operational readiness efforts; identify reliability risks and recommend actions that strengthen recovery capabilities and service continuity. (10%) Provide secondary Help Desk and operational support coverage, support service-request fulfillment, assist with escalation triage, maintain support knowledge, and help ensure continuity during colleague absences, periods of elevated demand, and business-critical events. (15%) Maintain operational documentation, dependency records, support information, and configuration data while participating in special projects and continuous-improvement initiatives. (5%) QUALIFICATIONS Education & Training Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline required; equivalent experience may be considered.
Training or coursework related to systems administration, cloud technologies…
About Vanguard Charitable Endowment Program
From its Form 990- Budget $6.67B · Philanthropy, Voluntarism & Grantmaking Foundations
- Staff 121 · founded 1997
- Pays its leaders $159K–$528K (11 reported)
- Open jobs 9 · Jobs at Vanguard Charitable Endowment Program · Full 990 report