The full posting, as written
Make a difference in the lives of New York City's residents and communities. For over 60 years PSS has performed vital and important work -- through its ten centers and affiliated programs. The agency touches the lives of over 2,000 people each day. PROGRAM SUMMARY: New York Connects: NY Connects Brooklyn is a borough-wide program funded by NYC Aging and administered in partnership with the New York State Office for the Aging (NYSOFA). The program provides free, unbiased, and comprehensive Information and Assistance (IA) on long-term services and support (LTSS) for older adults, people with disabilities, caregivers, and professionals.
The Program Coordinator supports the Program Director in the effective day-to-day administration and operation of the NY Connects Brooklyn program, with primary responsibility for quality assurance, documentation compliance, data integrity, performance monitoring, and operational coordination. The Program Coordinator conducts routine reviews of program documentation and service records, monitors contractual deliverables and performance metrics, identifies quality and compliance deficiencies, supports corrective action, and maintains systems that promote accurate reporting and high-quality, person-centered service delivery.
The position serves as an operational resource to program staff and supports the Program Director in maintaining compliance with PSS policies, NYC Aging requirements, contractual standards, and established program procedures. The Program Coordinator does not have primary responsibility for program strategy, budget management, or overall program oversight, which remain with the Program Director. This position reports to the Program Director, NY Connects RESPONSIBILITIES: Quality Assurance & Accountability Demonstrates strong attention to detail and commitment to accuracy. Understands and applies quality assurance and compliance principles.
Identifies documentation, data, and service-delivery deficiencies. Follows through on corrective actions and quality improvement activities. Promotes a culture of accountability and continuous improvement. Data & Performance Management Ability to collect, organize, analyze, and interpret program data. Ability to monitor performance against established targets and deliverables. Maintains accurate and reliable program records. Identifies trends, discrepancies, and performance gaps. Organization & Project Coordination Effectively manages multiple priorities and deadlines. Develops and maintains organized tracking systems. Coordinates operational activities and follows through on assigned tasks.
Demonstrates strong time-management and organizational skills. Communication & Collaboration Communicates clearly and professionally with staff, management, community partners, and stakeholders. Provides constructive feedback regarding documentation and performance. Works collaboratively across program functions. Demonstrates strong interpersonal and problem-solving skills…