Why Habitat for Humanity International
Its mission and biggest programs, as filedBuilds affordable homes and strengthens communities by mobilizing volunteers to construct and repair housing for families in need.
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenOpportunity Type: Regular Summary:
Job summary
Provides high-level administrative support in the contact center, assisting with quality assurance, escalated issues, and continuous improvement.
Key Responsibilities
Provides high-level administrative support in the contact center, assisting with quality assurance, escalated issues, and continuous improvement. In this role, you’ll help resolve complex customer concerns, support new team members, and work with IT and operations to improve the service experience.
Essential duties
Handles advanced or escalated customer service requests and complaints. Assists with quality monitoring and process documentation. Supports new staff training and onboarding. Compiles and reviews service and performance reports. Coordinates with IT and operations for system/process issues. Maintains and updates customer account and order information. Provides input on workflow improvements. Ensures compliance with regulatory and organizational procedures. MINIMUM REQUIREMENTS Typically requires high school diploma or equivalent; first level university degree (e.g., associate’s) or professional certificate. At least 7 years of related experience.
PREFERRED REQUIREMENTS Associate’s degree or certificate in a related field. Experience in a customer support or call center. Familiarity with billing and order processing systems. Experience in process improvement. LOCATION Hybrid - Americus, GA Hiring Range: The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.
For work locations in the US, the annual hiring range for this position is: $23.65 - $35 USD About Us: Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves.
Habitat seeks individuals who have a willingness to affirm these principles and values. At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.
Equal Opportunity
Employer Statement: As an equal…
About Habitat for Humanity International
From its Form 990- Budget $370M · International, Foreign Affairs & National Security
- Staff 1,267 · founded 1976
- Pays its leaders $240K–$523K (12 reported)
- Open jobs 9 · Jobs at Habitat for Humanity International · Full 990 report