Member Care Representative I

Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate? We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).

The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller. REQUIREMENTS & RESPONSIBILITIES The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description. You will be working with Members and your teammates to meet and exceed individual and Credit Union goals.

The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service! Occasional business travel to/from the corporate office and coverage for other branches may be required.

QUALIFICATIONS

Excellent listening and communication skills. Demonstrated outstanding customer service skills. Ability to work in a fast-paced team environment. Previous experience providing product recommendations and referrals. Ability to handle multiple priorities simultaneously with a calm, friendly demeanor. Demonstrate detail orientation. Proven ability to consistently report to work, on time, as scheduled. Consistently demonstrates professional manner and attire. Ability to learn new systems, policies and processes quickly. Working knowledge of the Microsoft suite of office products. Previous experience with cash handling and balancing a cash drawer – preferred but not required.

Previous Teller experience preferred but not required. Requires a high school diploma or equivalent. 1 year of experience in customer service preferred.

BENEFITS & TOTAL REWARDS Critical Illness, Accident Insurance, and Hospital Indemnity Healthiest You Teladoc Services Employee Assistance Program PTO and Sick Time 401(k) and Roth(k) Retirement Plans Opportunity to qualify for fully funded Pension Plan Educational Reimbursement Paid Volunteer hours Loan discounts and free branch services Discount entertainment, movie tickets, travel, car rentals, and much more Wellness Benefits start 1st of the month following 30 days of employment PAY RANGE In accordance with California’s Pay Transparency Act, the expected salary range for this…

Read the full posting