Network Administrator

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here. The Network Administrator is responsible for the operational support, maintenance, deployment, and troubleshooting of the College's network infrastructure.

Working closely with the Senior Network Engineer, this position serves as the operational arm of the Network Team, ensuring the reliable day-to-day operation of wired and wireless network services across campus. The Network Administrator will support a wide range of operational initiatives including switch deployment and replacement, wireless access point installation and maintenance, network troubleshooting, data closet management, VLAN administration, and ClearPass operations.

The successful candidate will be expected to learn and understand the College's network architecture and standards, execute work in accordance with established best practices, and progressively assume greater responsibility and autonomy as their knowledge and experience grow. This role is highly hands-on and requires significant on-campus presence. While project work and documentation are important components of the position, the primary focus is maintaining the operational health, stability, and reliability of the College's network infrastructure.

Job Description

Major Areas of Responsibility Review, test, validate, and maintain Network Standard Operating Procedures. Monitor the Network group ticket queue in the ITS ticketing system and perform advanced troubleshooting, root cause analysis, and issue resolution. Install, configure, maintain, and replace Aruba switching and wireless infrastructure. Deploy, onboard, and troubleshoot wireless access points and related infrastructure. Perform switch provisioning, firmware updates, module replacements, and hardware lifecycle activities. Maintain and organize network data closets, including cable management, inventory validation, environmental monitoring, and equipment documentation.

Assist with network modernization projects including switch refreshes, wireless upgrades, network segmentation efforts, and infrastructure improvements. Develop and maintain working knowledge of Aruba ClearPass and assist with operational administration, troubleshooting, endpoint onboarding, and authentication-related issues. Utilize network management and monitoring platforms to proactively identify operational issues and improve network reliability. Maintain IP address management records and ensure network documentation remains accurate and current. Interface and interact with managed service providers, vendors, contractors…

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