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Job · Minneapolis, MN · Full time

Account Resolution Manager

Ecmc Group · Education · $501.3M budget · 243 staff · Since 2000

Why Ecmc Group

FY2024 · Form 990Its mission and biggest programs, as filed

Empowers underserved communities by funding, creating, and investing in innovative educational opportunities, grants, and sponsorships to help students thrive.

  • Loan portfolio servicing:Ecmc Group, INC. And oakdale student loan funding, LLC (oakdale), a wholly owned subsidiary of Ecmc Group, INC., have eligible lender trust (elt) agreements with manufacturers and traders trust company. Manufacturers and traders trust company serves as the…$145.5M spent in FY2024
  • Supporting related organizations:Ecmc Group, INC. Supports the furtherance of the exempt purpose of educational credit management corporation, Ecmc education, INC., and Ecmc foundation by creating, providing and investing in innovative educational opportunities. Ecmc Group, INC. Is a nonprofit corporation whose…$105.1M spent in FY2024
  • Grants & sponsorships:grants and sponsorships supplied by Ecmc Group, INC. To schools and individuals in support of its tax-exempt purpose.$640K spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$323K–$1.4M
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$281.0M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
243
employees
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
90%
of spending
Looks good: 90% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+44%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
56 mo
of spending, in cash and securities
Looks good: 56.0 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 2001
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Provides day-to-day leadership and operational oversight of the Account Resolution team, a team responsible for engaging borrowers and supporting default resolution activities. This role focuses on execution of outreach strategies, team performance, quality of borrower interactions and adherence to compliance standards. The manager also partners with senior leadership to implement strategies that drive resolution outcomes and support portfolio performance. Essential Duties and Responsibilities Drives strong results from direct reports by providing clear expectations, appropriate work direction, coaching, strategic guidance, and performance management.

Executes outreach strategies and call initiatives aligned to departmental goals and portfolio priorities. Oversees daily operations to ensure timely, accurate handling of borrower interactions and requests. Monitors team performance against productivity, quality, and call center metrics; takes action to address gaps. Manages outbound dialer campaigns for defaulted borrowers and partners with leadership to optimize performance. Ensures adherence to call quality standards, guidelines, and compliance requirements. Enforces established processes, policies, and federal regulations to maintain compliant operations.

Escalates risks, trends, and operational issues to leadership with recommendations for improvement. Maintains expertise in student loan regulations (including FFEL) and resolves complex borrower issues with internal partners. Drives continuous improvement by identifying process enhancements that increase efficiency and improve borrower experience. Performs additional duties as assigned.

Required Qualifications High School diploma or GED 5+ years of experience in student loans, collections, financial services or a call center environment 3+ years of leadership experience Proficiency in Microsoft Office or similar tools Preferred Qualifications Bachelor’s degree Experience working with the FFEL student loan program, with knowledge of applicable regulations The salary range for this position is $85,000 - $95,000 annually. Pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN .

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ECMC Group also provides…

Read the full posting

About Ecmc Group

From its Form 990