Program Coordinator

Position overview

The Program Coordinator is a full participant of the ACT Team responsible for organizing, coordinating, and monitoring all nonclinical operations under the direction of the Program Manager. Will provide administrative duties including triaging all phone calls, coordinating communication between the team and people being treated, and deescalating situations from clients and their families/natural supports who are upset with the team and/or need answers to pressing issues.

The Program Coordinator is responsible for organizing, coordinating, and monitoring all non-clinical operations of ACT, including managing the creation, storage, and flow of Protected Health Information, maintaining accounting and budget records for individual and program expenditures, coordinating communication and the implementation of policies and procedures.

The Program Coordinator (PC) coordinatesadministrative functions with the Team’s Program Manager to ensure the team meets its performance outcomes as defined by the Maryland Department of Health Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, the Joint Commission, Senior Staff, as well as any federal, state or local contracting standards. Working in collaboration with the Team, the ACT Division Director and the ACT staff, the PC ensures the effective clinical and administrative operation of the team topromote the effective treatment of ACT service clients.

SPECIFIC RESPONSIBILITES: Creates, reviews, and analyzes practice management reports for corrective measures. Monitor, maintain, and control all office and clinical supplies related to the operation of the ACT Office and related equipment. Exercises sound business and fiscal management principles in matters related to the operation of the team. Coordinates with the Program Manager to direct team members to complete daily service delivery to clients and ensures clients receive services based on their current needs. With the Program Manager; prepares data for daily meetings and contributes to ad hoc decision-making.

Maintains a written daily log that contains a roster of the clients served in the program and a brief documentation of any treatment or service encounters that have occurred during the last 24 hours. (A concise, behavioral description of the client’s status will be kept by the ACT Program Manager) Coordinates the intake of new clients in collaboration with the Program Manager or designated intake specialist. Shares in daily office operational responsibilities with in-house team members Ensures the team functions in accordance with State licensing standards for ACT.

Completes and delivers, within expected timelines, all materials requested by Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, and Senior Staff. Provides emergency back-up to team members within capabilities. Responds to…

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