Why Girl Effect
FY2024 · Form 990Its mission and biggest programs, as filedEmpowers adolescent girls and young women through media and technology to control their futures.
- Girl Effect, INC. Was established in 2020 as a u.s. 501(c)(3) organization and continues to advance the shared mission of Girl Effect entities worldwide as part of the global Girl Effect mission. In 2024, Girl Effect entities had a combined…$6M spent in FY2024
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenWho We Are Girl Effect is an international non-profit that builds media and technology that girls want, trust and need. We use evidence-based social and behaviour change approaches to help adolescent girls make informed choices about their health, education and economic future. In India, Girl Effect’s digital-first youth programme, Chhaa Jaa, reaches girls through social media, digital content, community spaces and interactive products, including Bol Behen. Reliable IT support is essential to the teams delivering this work.
Background Girl Effect India has approximately 28 staff working across locations including New Delhi, Mumbai, Hyderabad, Pune, Nagpur, Kolkata, Ahmedabad, Noida, Gurugram and Jaipur. Girl Effect requires dependable on-call IT support to resolve hardware and software issues, coordinate repairs and warranties, and assist with approved IT sourcing. Objective The objective of this engagement is to maintain reliable day-to-day IT operations by providing responsive remote support, timely issue resolution, and effective coordination of repairs, warranties, and approved equipment purchases across India.
What You will do The selected service provider will be responsible for: Providing remote, on-call IT support to approximately 28 users across India between 10:00 a.m. and 7:00 p.m., Monday to Friday. Diagnose and resolve laptop, peripheral, operating-system, application, and connectivity issues within agreed service levels. Support IT setup and onboarding for new employees, including device configuration and troubleshooting access. Coordinating OEM warranty claims, repairs, and replacements, including clear communication on status, cost, and expected completion time.
Supporting the sourcing of approved IT requirements, such as laptops and accessories, by providing specifications, availability, and quotations where requested. Providing access to capable support personnel and service coverage in major Indian cities, either directly or through an established support network. Protecting Girl Effect data, credentials and systems and complying with applicable security, confidentiality and data-protection requirements.
Service levels and Deliverables Requirement Standard Evidence Frequency Support availability 10:00 a.m.–7:00 p.m., Monday–Friday Ticket or support log Ongoing Initial diagnosis for a received device Within 24 hours of receiving the device Diagnosis or update provided to the user Per incident Issue resolution Within three working days unless parts or OEM action are unavailable Closure note or agreed action plan Per incident Warranty and repair coordination Prompt escalation and regular status updates OEM or repair record As required Monthly service report Incidents logged, resolved and pending; response and resolution performance; recurring issues Approved monthly report Monthly Where a delay is outside the service provider’s control, the provider must explain the cause, expected resolution date and any practical workaround…
About Girl Effect
From its Form 990- Budget $3.4M · Youth Development
- Staff 5
- Pays its leaders $112K–$435K (2 reported)
- Open jobs 7 · Jobs at Girl Effect · Full 990 report