Patient Access Representative

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title Patient Access Representative Location Akron Facility Akron General Medical Center Department Patient Registration-Cleveland Clinic Akron General Job Code AK9964 Shift Evenings Schedule 3:00pm-11:30pm Job Summary Under the direction of the Supervisor, the Patient Access Representative is responsible for registering, scheduling and preregistering patients for inpatients, emergency and outpatient tests and procedures. The Representative will educate patients regarding their benefit levels and will request, collect and record payments prior to or at time of service. Ensures a seamless model of access for patients, physicians and family members.

Job Details Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information. Schedules services and provides physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure, and procedures that conflict with each other.

Completes procedure specific questionnaires as needed to assist clinical departments to prepare for patients. Reviews eligibility response to assess patient's benefit level. Prepares patient estimates either using software or following established policies and procedures. Advises patients of out-of-pocket expenses and collects payment. Applies payments and discounts in accordance with established procedures. Maintains security of payments in accordance with established policies and procedures. Utilizes screening tool for self-pay patients to determine any possible payer source. Refers patients to Financial Counselors in accordance with established policies and procedures.

Advises patients of, and generates Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate. Obtains, scans, and indexes physician orders Cross trained to staff all areas of Patient Access Maintains productivity and quality standards for all areas of responsibility. Maintains open communication with physicians and their offices, patients, and ancillary areas in the facility. Acts as a resource for training of new team members and during implementation of new processes. Completes annual on-going competency requirements. Attends continuing education programs and completes mandatory training in order to…

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