Facility Services Associate

“Every person deserves compassion, dignity, and the safety of a place to call home.” Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire. Pay is $24/hour. Monday - Friday 9:30am-6:00pm.

Role The Facility Services Associate is responsible for addressing clients’ immediate shelter needs, providing support and resources to ensure their safety and comfort. This included assisting with intake procedures, coordinating with shelter staff, and providing basic amenities as needed. Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters, ensuring a safe and welcoming environment for all clients. The role requires a proactive approach to problem solving and commitment to supporting clients through their immediate housing challenges.

Responsibilities

Client Care: ● Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters. ● Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare. ● Address any after-hours client concerns and inform management as necessary. ● Communicate after hour emergencies to management. ● Conduct curfew checks throughout all shelter locations. ● Monitor sites for any safety concerns. ● Ensure daily chores are completed and shelter participants maintain a clean-living environment. ● Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards. ● Assist with distributing donations throughout all shelter sites.

Facility Upkeep: ● Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs. ● Dispose of all trash accumulated within the facility. ● Ensure shelters are stocked with necessary items. ● Visit various sites. Expectations Demonstrate a commitment to Illumination Health + Home's mission and core values, while developing and maintaining respect and harmony with all employees and management. Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes while displaying respect towards clients and others. Set and maintain healthy boundaries with clients.

Answer phone calls and emails in a professional and timely manner. Must comply with Illumination Health + Home dress code policy Exercise good judgement and utilize best practices when working with clients. Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility. Models’ openness, honesty and…

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