The full posting, as written
TITLE: Front Office Coordinator REPORTS TO: Director of Administration CLASSIFICATION: Part-Time, Non-Exempt Organization Overview: Turning Point, Inc., in Mount Clemens, MI, is a non-profit, 501(c)(3) organization qualified for Public Service Loan Forgiveness (PSLF). Turning Point, Inc empowers survivors of domestic violence, sexual violence, and human trafficking through comprehensive services and resources while advocating for community action to end oppression and violence.
We offer emergency shelter, housing, advocacy/counseling, forensic nurse examiner program & first response advocacy services, 24-hour hotline, personal protection order assistance and legal advocacy, community education, and systems change.
Position summary
As a Front Office Coordinator, you will be the first point of contact for our organization. The Front Office Coordinator answers inquiries and provides information to the public, visitors, survivors, and other interested parties regarding resources and services provided by the organization. Customer-service skills are required, as the Front Office Coordinator will also welcome and greet visitors who come to the organization, answer and transfer phone calls, and complete all other front-desk activities as requested. Must be proficient in operating standard office equipment, including photocopiers, scanners, facsimile machines, voice mail systems, and personal computers.
Should have a strong background in customer and personal services, with experience in assessing customer needs, maintaining high service quality standards, and evaluating customer satisfaction. Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook) is essential. The role requires excellent verbal and written communication skills, along with strong organizational and time management abilities to ensure efficient and professional front-office operations. SUPERVISION RESPONSIBILITIES: This position has no supervisory responsibilities.
REQUIRED KNOWLEDGE: The ideal candidate should have a solid understanding of professional practices relevant to their role, including administrative, operational, or programmatic functions. Strong organizational skills, attention to detail, and the ability to support teams through effective communication and problem-solving are essential. Familiarity with principles of equity, inclusion, and anti-oppression is important, along with the ability to work collaboratively in a mission-driven environment.
An understanding of trauma-informed principles and the organization's commitment to accessible, inclusive services for survivors is beneficial, along with the ability to effectively contribute within nonprofit or human services environments that support vulnerable populations. This position requires strong knowledge of customer service principles, front-office operations, and proficiency in standard office equipment and Microsoft Office applications, along with excellent communication and organizational skills to…