Why Fair Haven Community Health Clinic
FY2024 · Form 990Its mission and biggest programs, as filedProvides excellent, accessible healthcare to the medically underserved, regardless of ability to pay.
- The Clinic experienced 124,456 medical related patient visits, 28,369 mental Health related visits, and 6,712 dental visits for the fiscal year june 30, 2025.$45.7M spent in FY2024
- Wic program provided nutrition education and food benefits for pregnant and lactating women, infants, and children under the age of five. Approximately 1,259 people benefited from this program.$1.4M spent in FY2024
Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenFair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health.
As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose The Call Center Supervisor is responsible for the daily supervision and operational oversight of a remote team of Call Center Representatives. This position ensures timely patient access, exceptional customer service, and achievement of departmental performance goals through workforce management, real-time operational oversight, quality monitoring, employee coaching, and continuous process improvement.
Working in partnership with the Call Center Manager and operational leadership, the Supervisor promotes operational excellence, regulatory compliance, and a high-quality patient experience. Duties and responsibilities The Call Center Supervisor works closely with patients, providers, and operational leadership while overseeing daily call center operations. Typical duties include, but are not limited to: Supervise, coach, mentor, and develop assigned Call Center Representatives. Conduct performance evaluations, one-on-one meetings, competency assessments, and ongoing staff development. Monitor attendance, schedule adherence, productivity, and employee engagement.
Monitor inbound call queues, service levels, wait times, abandonment rates, and staffing throughout the day. Coordinate staffing adjustments, breaks, and lunches to maintain service levels. Serve as the primary escalation resource for workflow, scheduling, and patient concerns. Conduct routine call quality reviews, documentation audits, and workflow compliance monitoring. Ensure compliance with organizational policies, HIPAA, and patient confidentiality standards. Analyze operational and productivity metrics to identify trends and opportunities for improvement. Prepare and communicate operational performance reports to leadership.
Participate in recruitment, onboarding, orientation, training, and cross-training of staff. Collaborate with the Patient Access leadersip to implement workflow improvements, operational initiatives, and departmental goals. Provides frontline support by answering inbound calls, completing outbound outreach, assisting with appointment recapture, and supporting…
About Fair Haven Community Health Clinic
From its Form 990- Budget $77.9M · Health Care
- Staff 388 · founded 1971
- Pays its leaders $169K–$310K (11 reported)
- Open jobs 18 · Jobs at Fair Haven Community Health Clinic · Full 990 report