Why Alabama One Credit Union
FY2024 · Form 990Its mission and biggest programs, as filedProvides financial services, including savings and loans, to members in Alabama.
- Alabama banking code, section 5-17-1, states that a Credit Union is a cooperative society incorporated for the twofold purpose of promoting thrift among its members and creating a source of Credit for them at legitimate rates of interest. Alabama One…$75.3M spent in FY2024
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenDescription The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.
Responsibilities
Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs. Provides guidance and information to members regarding products and services. Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes. Other duties as assigned.
Requirements
High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems. Experience working in a financial institution is strongly preferred.
About Alabama One Credit Union
From its Form 990- Budget $79.2M
- Staff 295 · founded 1953
- Pays its leaders $158K–$778K (12 reported)
- Open jobs 12 · Jobs at Alabama One Credit Union · Full 990 report