Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenEmployment Type: Full time Shift: Day Shift Description: Client Service Specialists provide detailed technical support for current and potential Warde Medical Laboratory clients, and act as a resource for laboratory staff. Customer support includes problem resolution, providing information and responding to inquiries. Responsible for maintaining service excellence by monitoring client level of satisfaction and needs. Also act as liaisons between referral laboratories and Warde Medical Laboratory. Informs management of unusual client issues and make recommendations for service improvements.
Job Description and Job Competencies Warde Medical Laboratory Job Title: Client Service Specialist, Laboratory Department: Laboratory Reports To: Client Service Manager Job Code: R01687 Date: 8/10/26 GENERAL SUMMARY AND PURPOSE: Client Service Specialists provide detailed technical support for current and potential Warde Medical Laboratory clients, and act as a resource for laboratory staff. Customer support includes problem resolution, providing information and responding to inquiries. Responsible for maintaining service excellence by monitoring client level of satisfaction and needs. Also act as liaisons between referral laboratories and Warde Medical Laboratory.
Informs management of unusual client issues and make recommendations for service improvements. SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE: Education and Experience Associate's degree from an accredited college/university required. 2 years clinical laboratory experience or 2 years Client Services experience in a laboratory environment required. Bachelor's degree preferred. Skills/Knowledge Strong oral and written communication skills. Strong analytical and problem-solving skills. Ability to work as a member of a team. Understanding of laboratory procedures and methods, operations, terminology, and logistics. Excellent customer service skills.
ESSENTIAL FUNCTIONS
Responds to technical inquiries from clients. Maintains technical information on assays performed at Warde Medical laboratory and referral laboratories. Resolves problems, obtains and relays information, facilitates special testing requests and responds to inquiries and complaints in a manner requiring knowledge of policies, procedures, and operations of the laboratory. Follows up quickly on requests for information and pricing from clients. Gathers appropriate information, statistics, and data requested by clients, and consults with manager when necessary, regarding unusual requests.
Maintains a rapport with other laboratory departments, including technical, specimen processing, sendouts, IT, and lab services to provide service excellence to clients. Assist in establishing new clients’ accounts by making contact with the new client sendout staff and familiarizing the client with Warde Medical Laboratory policies and procedures. Assists in test resulting when needed. Alerts lab management to potential problem issues with clients. Proposes…
About Trinity Continuing Care Services
From its Form 990- Budget $88.4M · Health Care
- Staff 4,408 · founded 1984
- Pays its leaders $66K–$258K (2 reported)
- Open jobs 300 · Jobs at Trinity Continuing Care Services · Full 990 report