HR Shared Services Specialist

1 Inventa Place Silver Spring, MD 20910 Kids Are Our Everything. Department 10043 HRIS Pay Range $57,969.60 - $96,616.00 Shift: Day Under limited supervision, the HR Shared Services Specialist is the primary point of contact for customers seeking assistance with PeopleSoft HR module related transactional issues. Utilizes knowledge of the standards of operations and of the tools necessary to monitor HR transaction quality and reports results. Serves as the Subject Matter Expert for HR transaction inquiries. May recommend system functionality enhancements or team productivity improvements.

Provides guidance to other HRIS Call Center staff to ensure that a consistent and positive customer experience is being projected and that inquiries are being resolved as quickly and efficiently as possible.

Minimum Education Bachelor's Degree (Required) Minimum Work Experience 5 years related experience (Required) Required Skills/Knowledge Strong attention to details and dedication to identify areas of strength and opportunity Self-motivated, with time management and organizational skills Displays a positive “can do” attitude when troubleshooting or problem solving Utilizes judgment, diplomacy, and collaboration skills to interact positively and communicate appropriately with team members, management, stakeholders and customers Ability to independently research and respond to technical questions and issues Ability to combine technical knowledge with an understanding of expectations to offer creative solutions to complex problems in a practical, timely and efficient manner Ability to independently, quickly, and efficiently identify and solve process or technical problems consistent with departmental policies and practices and with the goal of satisfying the customer Functional Accountabilities Technical Maintains a broad base of technical skills to diagnose and resolve HR Shared Services transactional issues while displaying excellent interpersonal skills.

Reviews requests to ensure all required information is available to enter into the HR System of Record (SOR) in accordance with established policies and business processes of Children’s National Hospital and its affiliates. Monitors HR Shared Services inbox queue to ensure service level agreements are maintained. Conducts and reports audit results by measuring HRIS’s accuracy. Collaborates with Payroll and HR Shared Services to resolve data integrity issues where necessary. Works with Cerner to resolves situations identified by the HR Shared Services Call Center personnel.

Member of a cross functional Performance Management HR Coordinator team that researches, resolves, assists employees and managers with the Performance Management Process Cycles to include reporting metrics. Process Improvement Generates and validates canned and ad-hoc reports to help improve operational outcomes. Creates dashboards to organize, analyze and interpret data from the call center database (CISCO) that provide pertinent…

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