Job · Pensacola, FL · Full time

Virtual Member Experience Representative

Gulf Winds Credit Union · Public & Societal Benefit · $77M budget · 295 staff · Since 1954

Why Gulf Winds Credit Union

FY2024 · Form 990Its mission and biggest programs, as filed

Provides financial services to members in Florida, Alabama, and Georgia.

  • In our efforts to promote thrift among our members, the Credit Union provides competitive savings products, which include savings, checking, certificate of deposit accounts as well as ira savings accounts.
  • To meet the financial needs of its members, the Credit Union provides a source of Credit by offering a variety of consumer and mortgage lending products at reasonable rates of interest.

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$117K–$373K
11 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$69.1M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
295
employees
12 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Surplus or deficit
+10%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
15 mo
of spending, in cash and securities
Looks good: 15.5 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(14)
tax-exempt since 2019
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

About Gulf Winds Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren’t treated like an account number, but as part of the family. Our Values We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility. Care We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else. Growth We set ambitious goals, provide personal development opportunities, and encourage results. Innovation We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today. Working at Gulf Winds Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented.

We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect: Open and transparent communication with your leaders Consistent coaching and opportunities to improve performance. Collaborative and team-focused environments Short and long-term professional development Opportunity to participate in cross-functional projects. Shift differential pay offered for Saturdays. With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast!

Role: The ITM is a cornerstone of Gulf Winds' channel transformation strategy, centralizing human expertise to extend personalized service across the ITM network in real time. The Gulf Winds Connect Member Experience Representative is the human face of this strategy: a skilled, relationship-oriented professional who delivers branch-quality interactions through technology, expanding Gulf Winds' reach and accessibility while reinforcing our brand promise at every touchpoint. The Gulf Winds Connect Member Experience Representative delivers real-time, high-quality service to members through the Gulf Winds ITM network.

This role elevates the traditional teller function by combining transactional accuracy with consultative service, channel expertise, and relationship development. Representatives within Gulf Winds Connect serve as the primary human connection point across the ITM footprint, supporting members with transactions, issue resolution, digital channel navigation, and financial needs identification. The role demands advanced systems knowledge, independent judgment, and the ability to create genuinely memorable member experiences in a…

Read the full posting

About Gulf Winds Credit Union

From its Form 990

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