Supply Manager

Mercy Ships is an international charity that brings hope and healing to the world’s forgotten poor through state-of-the-art hospital ships. Since 1978, our volunteer crew—made up of medical professionals and skilled workers from over 60 nations—has delivered free surgeries and medical care to over 2.8 million people in Sub-Saharan Africa, transforming lives one patient and one port at a time. Join our global team of over 3,000 volunteers and help us change lives daily. About this role The Supply Manager will be responsible for managing the staff, procedures, and systems that inventory and re-supply all shipboard general and medical storerooms.

Serving onboard a Mercy Ships vessel, the position will ensure continuity of service and maximum efficiency of supply operations. The role will report to the shipboard Operations Director and will collaborate closely with regional supply chain directors located in the United States and the Netherlands. As a proven leader and subject matter expert (SME) in supply chain management, the individual will continually manage and align supply activities with the needs of the customer while managing risks and disruptions to service.

What you will contribute Leadership and Development Responsible for developing the operational and spiritual health of the Medical and General Supply teams, fostering morale and cultivating opportunities for team members to grow while working within the community of faith in a diverse working environment. Lead, supervise, and coach team members to empower growth, upskilling, and development opportunities in support of delivering objectives and a positive work experience. Strengthen knowledge management in each field service by enhancing and updating Medical and General Supply field manuals, best practices, SOPs, and other training materials.

Manage the staffing plan, be responsible for annual performance reviews, step-in to fill gaps during staffing shortages, and ensure seamless handover and skills training for incoming Medical and General Supply staff. Supply Chain Management Responsible for overseeing Supply systems, procedures, and teams that enable inbound operations, inventory management, and supply distribution of all general food, non-food items, and medical supplies onboard the vessel.

Accountable for ensuring that Medical and General Supply teams achieve inventory accuracy targets and fulfill customer orders on time and in full while escalating supply shortages, resolving inventory discrepancies, and communicating risks to GSC partners. Manage and leverage supply chain reporting to track actual performance versus KPI targets, using data-driven decision making to drive improvements in service levels, cost/waste reduction, and customer satisfaction. Own the performance and oversight of local supplier relationships, driving effective cost control while guaranteeing prompt supplier payments and maintaining strong quality standards for all purchased materials.

Risk Management and…

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