Why Museum Associates
FY2024 · Form 990Its mission and biggest programs, as filedProtects art and provides public services and engagement to diverse museum audiences through programs and events.
- Exhibition, curatorial, conservation & art programs:lacma presented 16 exhibitions and permanent collection installations in fiscal 2024-2025, featuring artworks from its own collection and from lenders around the world. Public programs, films, and concerts are developed in coordination with special exhibitions.…$52.3M spent in FY2024
- Facility enhancement:in fiscal 2024-2025, lacma continued work towards a major, new Museum building. Most of these costs were capitalized and are not reflected on this line. This category of expense also reflects financing and depreciation expense representing amortization of the…$18.4M spent in FY2024
- Art acquisition:works of art in all media, from every historical period, and from every corner of the globe are purchased to enhance the museum's permanent collection. Such additions contribute to the museum's goal of collecting significant works of art from…$15.5M spent in FY2024
Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenVisitor Services Associate (Temporary, Part-Time) Visitor Services Reporting to the Lead, the Visitor Services Associate is responsible for providing outstanding visitor service while working front-of-house posts at the Ticket Office or in the museum. The Associate processes and sells museum admission, special programming tickets, LACMA membership, and LACMA Fund donations. The Associate position also provides outstanding visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld and sharing important information pertaining to specific works of art.
The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies, including the general public, members, donors, VIPs, and staff.
Responsibilities
Demonstrates a strong guest-first mindset by consistently delivering exceptional service to both internal and external guests. Actively promotes, sells, and provides support for the LACMA membership program. Maintains a general understanding of LACMA’s policies, membership offerings, exhibitions, and programming schedules. Effectively communicates details regarding visitor experiences and specific works of art. Provides gallery support to visitors when necessary. Shares relevant and accurate information with colleagues, members, and visitors through clear written and verbal communication. Ensures consistent and reliable attendance. Participates in scheduled training sessions as required.
Manages the register, processes payments for tickets, memberships, and donations, ensuring accuracy in cash handling. Refers guest service concerns, complaints, or unresolved queries to the Visitor Services Leadership team. Performs other assigned duties and projects as needed.
Benefits
The expected hourly rate for this Los Angeles, CA-based position is $20.00, subject to change.
Qualifications
Minimum of 1 year of experience in a high-volume, customer service-oriented environment. Preferred background in Art History. Proficient in ticketing software, with experience in Tessitura preferred. Strong basic math skills. Availability to work flexible hours, including holidays, nights, and weekends
About Museum Associates
From its Form 990- Budget $235.4M · Arts, Culture & Humanities
- Staff 594 · founded 1938
- Pays its leaders $121K–$1.4M (12 reported)
- Open jobs 14 · Jobs at Museum Associates · Full 990 report