The full posting, as written
Position Summary
The Front Desk Receptionist is responsible for upholding a professional demeanor in all aspects of the front desk operations at the Boys & Girls Clubs of the Colorado River, Bullhead City Unit. The overall goal of this position is to help provide an Optimal Club Environment—a safe, positive, and fun environment—for youth ages 5 to 16. This role serves as the first point of contact for members, parents, and visitors, and plays a key part in creating a welcoming and well-organized Club experience.
Primary Duties and Responsibilities Greets all members, parents, and visitors in a professional and customer-service oriented manner Answers incoming telephone calls, determines the purpose of calls, and takes messages and/or transfers calls to the appropriate personnel; may assist the community with questions related to the Club and/or thrift store Accurately clocks members in and out as they arrive and leave for the day Receives payments and accurately issues receipts for payments Cultivates a positive working relationship with staff, members, and parents/guardians Ensures that the front desk area is clean, well-maintained, and attractive Organizes and enters data into the membership database Performs other clerical duties as needed, such as filing, photocopying, and collating Performs other responsibilities as determined by the Unit Director or Executive Staff Skills and Knowledge Required High school graduate or G.E.D. equivalent, plus meaningful work experience closely related to the tasks of the job Ability to plan and coordinate multiple and varied tasks Knowledge of the Club’s mission, programs, and resources Excellent verbal and written communication skills Strong customer service attitude Successful completion of a background check and drug test screening is required Personal Characteristics The Front Desk Receptionist is expected to be: Dependable – more reliable than spontaneous People-Oriented – enjoys positively interacting with people, both staff and Club members Adaptable/Flexible – enjoys work that requires frequent shifts in direction Passionate – cares about working with youth Self-Motivated – able to achieve goals independently Energetic – enjoys a fast-paced work environment Compensation This is an hourly, non-exempt position with a starting pay rate of $15.15 per hour.
Boys & Girls Clubs of the Colorado River is an equal opportunity employer.