Manager, Billing

POSITION SUMMARY

Provides direction and control of all Billing department functions. Responsible for the efficient and effective operation of the Billing department, including overall management, goal setting, staff development and performance, and establishing and maintaining controls related to collection of premiums and COBRA compliance.

ESSENTIAL DUTIES

AND RESPONSIBILITIES Management and Supervision – Manages, plans, organizes, trains, motivates and evaluates staff; including making hiring & termination decisions, assigning work, developing growth opportunities, conducting performance evaluations and taking corrective action. Communicates and assures that employees have a clear understanding of performance expectations and responsibilities. Supervises/Manages the following staff: Manages 5 Billing Administrators and 2 Accounts Receivable Clerks Departmental Goals – Effectively communicates to staff and monitors the stretch goals/performance measures and standards for the department in alignment with company-wide objectives/goals.

Monitors progress to ensure goals and objectives are effectively communicated and achieved by staff. Conceives and proposes new services. Policies/Procedures Manual – Assists with the development and maintenance of departmental procedural manuals. Effectiveness/Efficiencies – Ensures that work processes and systems maximize operating efficiencies and increase the value of services provided in alignment with company goals and objectives. Plans, directs, and manages the activities related to billing and collection of premiums from groups and Individual Dental Plan members, administration of COBRA services.

Monitors productivity and performance while ensuring professionalism, quality, timeliness and accuracy in accordance with overall company-wide objectives. Responsible for the financial outcomes of the department. Develops positive working relationships with internal and external customers. Plans, directs and controls procedures and processes in administration of billing, collection of premiums and COBRA compliance including making recommendations for improvements in existing systems. Balances quality and cost of providing services in line with company goals and objectives. Collaborates with other departments to develop, test, implement and communicate changes.

Internal Controls/Compliance – Ensures controls satisfy operational/compliance risk requirements, and data integrity. Establishes and maintains departmental controls to reduce risk exposure in the areas of collection of premiums and COBRA compliance. Periodically evaluates controls for effectiveness. Keeps abreast of current regulations or compliance issues that may impact the department. Plans, directs and controls the maintenance of the overall Account Receivable sub-ledger activities to ensure data integrity. Works with HDS Controller to ensure compliance with HDS accounting practices. Customer Service (Internal/External) – Monitors productivity and…

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