Why Shriners Hospitals for Children
FY2025 · Form 990Its mission and biggest programs, as filedProvides pediatric specialty medical care, conducts innovative clinical research, and trains healthcare professionals, regardless of a family's ability to pay.
- State-of-the-art medical care:Shriners Hospitals for Children, comprised of a network of Hospitals (see schedule r), serves more than 175 countries, treating more than 150,000 unique Children each year. Our organizational mission is to provide the highest quality of care to…$850.7M spent in FY2025
- Research:Shriners Hospitals for Children prides itself on the wrap-around care that IT provides to patients and families. As a health care system with locations in the united states, canada, and mexico, our staff is dedicated to improving the lives of…$25.4M spent in FY2025
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenCompany Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations. CURRENT EMPLOYEES : Please log into Workday Click Here to apply internally through the "Jobs Hub" Job Description The Patient Access Supervisor directly manages the day-to-day patient access and scheduling operations for the Contact Center at their assigned site.
This role provides direct supervision to Patient Access Representatives and is accountable for performance across key quantitative and qualitative measures, including quality assurance, patient experience, call volumes, average speed to answer, and related service metrics. This position manages patient access staff, assigns tasks based on the needs of the contact center, monitors new and established queues, provides training and education to patient access representatives and identifies issues that need to be addressed.
The Patient Access Supervisor uses data, reporting, and leadership judgment to identify performance trends, address operational challenges, and implement improvements that support timely access to care and service excellence. The Patient Access Supervisor conducts interviews, hires and counsels employees when needed and completes all direct report evaluations. This role partners closely with the Practice Manager and Regional Contact Center Manager to ensure consistent workflows, staff development, optimization, and a high-quality patient and family experience.
Key Responsibilities
Operational Leadership and Oversight Oversee daily patient access and scheduling operations for the assigned site Contact Center. Manage real-time workflows, staffing coverage, call volumes, and service levels to ensure patient and operational needs are met. Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate. Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures. Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market.
Performance Management and Quality Assurance Monitor, analyze, and report on key performance indicators (KPIs), including call volume, handle time, average speed to…
About Shriners Hospitals for Children
From its Form 990- Budget $1.58B · Health Care
- Staff 5,356 · founded 1925
- Pays its leaders $18K–$2.3M (8 reported)
- Open jobs 300 · Jobs at Shriners Hospitals for Children · Full 990 report