Exhibitor Services Intern

*When applying, resume and cover letter are both required to be considered* About the Internship Get a behind-the-scenes look at what it takes to deliver one of the world’s leading events for the media, entertainment and technology industries. As an Exhibitor Services Intern, you’ll support the team responsible for creating an exceptional experience for NAB Show exhibitors. Working closely with the Manager, Exhibit Services, you’ll assist with customer service, communications, event logistics and on-site operations while interacting with companies ranging from emerging innovators to some of the most recognized brands in media and technology.

This is a hands-on opportunity for someone interested in event management, customer experience, hospitality or the media and entertainment industry to gain experience supporting a large-scale international event. The Experience You’ll Gain This internship offers the opportunity to build practical experience in event operations, customer experience, exhibitor services and cross-functional collaboration. You’ll work alongside experienced event professionals, interact with leading companies across media and technology, and see firsthand how a large-scale trade show moves from planning to execution. Potential onsite travel to NAB Show, to be determined based on event needs.

Key Responsibilities

Customer Support Provide timely, professional assistance to exhibitors via phone, email and Zendesk. Respond to questions regarding registration, ticketing, booth logistics, show services and general event information. Coordinate with NAB’s registration partner to help resolve exhibitor requests. Track customer interactions and identify recurring questions and opportunities to improve the exhibitor experience. Communications & Exhibitor Engagement Support exhibitor and sponsor communications, including confirmation materials, website content, deadline reminders and outbound calls. Draft and edit pre-show materials, training resources and customer communications.

Provide concierge-style support for VIP and First Timer programs through proactive email and phone outreach. Operations & Logistics Assist with pre-show and post-show Show Management shipments. Track exhibitor submissions and program requirements. Partner with operations, marketing, sales and other internal teams to resolve exhibitor needs. Help prepare on-site resources, including staff guides, floor manager materials and other operational materials. On-Site NAB Show Support Assist exhibitors and attendees with registration, logistics and booth-related needs. Help resolve real-time customer service issues professionally and efficiently.

Connect exhibitors with appropriate resources and neighboring exhibitors when needed to support a positive show experience. Assist the Exhibitor Services team with additional on-site operational needs. Post-Show Compile observations, feedback and recommendations to help improve future processes and exhibitor services…

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