Assistant Director, Housing Operations

JOB SUMMARY

The Assistant Director for Housing Operations is a full-time, 12-month, live-in professional responsible for the administration and coordination of key housing operations that support the residential experience for approximately 1,460 of RISD’s undergraduate and graduate students. Working closely with the Associate Director for Housing Operations and the Director of Residence Life, the Assistant Director oversees occupancy, room changes, housing systems and records, move-in and move-out operations, and Pre-College housing.

This position also supports the safety and effective operation of the residential program through compliance processes, staff training, key and access management, and supervision of housing operations and student staff. The Assistant Director serves as a resource to students navigating both on- and off-campus housing, and collaborates with campus partners to provide a safe, supportive, and inclusive residential experience. This successful candidate will thrive in a collaborative campus environment committed to student development, social equity and inclusion, environmental sustainability, and equitable access to resources and opportunities.

ESSENTIAL FUNCTIONS/DUTIES: Housing Assignments and Occupancy: With the Associate Director, manage the planning and implementation of all housing and room selection processes for the academic year, summer, and any specialized student groups. Proposes timelines and communications regarding room assignments to be approved by the Associate Director. Responsible for all educational programming related to housing and room selection as well as running annual Room Selection Housing Tours. Manage housing applications and forms as necessary within the housing management software (HMS) Responsible for facilitating the academic year room changes process.

Responds to both routine and sensitive requests from students and campus partners and provides options for room availability. Ensures that room changes are accurately captured in the HMS. Supports the management of the housing waitlist and ensures the readiness of vacant beds. Co-manage the opening and closing procedures with the Associate Director of Housing Operations and the Director of Residence Life regarding Fall Move-In, Spring Move Out, Pre-College Move-In and Move Out. Directly manage all other move-in and move out processes. Train and supervise new student move-in student support staff, including move-in Muscles and various student leaders.

Acts as a departmental liaison, alongside the Associate Director of Housing Operations and the Director of Residence Life, for Campus Conferences and Events to ensure that rooms are available and ready for summer occupancy. Pre-College Housing: Plan, implement, and manage the Pre-College student housing assignment process Responsible for functions associated with all housing assignments, billing, and room change rate adjustments during the Pre-College program. Ensure that data is accurately…

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