SIU Director

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA's Special Investigations Unit (SIU) protects our customers, our business partners and the company by detecting, investigating and resolving insurance fraud. We're looking for an experienced investigations leader to direct our single-claim investigative management team, part of Claims Technical Shared Services.

Reporting to the AVP of Special Investigations, the SIU Director leads a team of investigators and the outside vendors who support them. The Director is accountable for results on suspected single-claim fraud matters. You'll set direction for the team, develop talent, hold vendors to clear performance and quality expectations, and set the best practices behind consistent, defensible investigations. You'll also own key compliance work, including annual fraud plans and SIU guideline updates.

Job description

Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Leads the overall operational activities, budgetary, and financial responsibilities of fraud investigations unit by directing the services provided by both internal resources and external service providers to maximize unit performance. Participates in the development and execution of strategic and operational initiatives based on departmental and corporate goals and objectives.

Ensures vendor services are performed in accordance with corporate policy, contract provisions, fiduciary guidelines, and service agreements by participating in the negotiations, monitoring, and evaluating vendor performance. Makes informed strategic and operational business decisions by identifying and analyzing trends and improvement opportunities through the effective use of resources, tools, and metrics. Responsible for the ongoing management of staff by attracting talent, setting clear direction, providing appropriate guidance, managing performance, recognizing contributions, and developing capabilities.

Maintains transparent communication by appropriately communicating organization information through department meetings, one-on-one meetings, email and regular interpersonal communication; works to build consensus. Ensures quality by establishing and overseeing best practices, and ensuring the development and delivery of training as needed. Maintains and shares industry knowledge by keeping current on law, trends, and issues. Represents the company at industry associations and representing the company at insurance fraud or related industry associations and events. May participate in special projects including investigations or surveillance on high complexity matters.

Reporting Relationship Typically AVP or above Skills, Knowledge and Abilities Ability to…

Read the full posting