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Job · Scottsdale, AZ · Full time

Tier II Desktop Support - Onsite

Vitalant · Health Care · $739.6M budget · 5,200 staff · Since 1943

Why Vitalant

FY2024 · Form 990Its mission and biggest programs, as filed

Collects and researches blood donations to advance medical treatments.

  • Blood services division - blood banking the primary purpose of the blood services division (bsd) is to provide a safe and stable supply of blood and blood components to hospitals and medical facilities. The strength of bsd is that IT…$547.6M spent in FY2024
  • Vitalant laboratories (vl) - Vitalant laboratories' staff of highly trained and experienced personnel provide support and expertise to hospitals, transfusion and transplant centers and other healthcare facilities for their transfusion medicine needs. Vl operates eighteen laboratories for (irl) immunohematology reference…$51.7M spent in FY2024
  • Vitalant research institute (vri) - the Vitalant research institute carries out studies funded by extramural grants (nih and other agencies) and receives intramural funding from Vitalant between $7.0m and $10.0m each year. Vri has historically been noted for contributions to…$33M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$571K–$1.8M
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$738.9M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
5,200
employees
475 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
86%
of spending
Looks good: 86% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+<1%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
11 mo
of spending, in cash and securities
Looks good: 10.6 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 2015
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Compensation

Considerations: Grade: 117 Hourly Pay: 23.41 -30.30 per hour DOE Work Schedule: Monday - Friday 8am - 5 pm onsite Work Location: Scottsdale, Arizona Work Shift (if applicable): Shift 1 (United States of America) Job Description: PC Technician II Grade: 117 Hourly Pay: 23.41 -30.30 per hour DOE Work Schedule: Monday - Friday 8am - 5 pm onsite Work Location: Scottsdale, Arizona Your Career. Your Purpose. Our Mission. At Vitalant, your work can make a difference—even when you’re working behind the scenes. As a PC Technician II , you’ll help keep the technology our teams rely on running smoothly so they can stay focused on what matters most: supporting Vitalant’s lifesaving mission.

This is an opportunity for an experienced PC support professional who enjoys solving problems, helping people, and taking ownership of technical challenges. You’ll provide hands-on support for computers and peripheral equipment, troubleshoot more complex hardware and software issues, and serve as a technical resource for your peers. You’ll join an organization created to care and a team committed to leading—together. What You’ll Do In this role, you will: Configure, install, maintain and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners and other peripheral equipment.

Diagnose hardware and software problems, network communication issues and connectivity problems through resolution. Resolve issues escalated by other support team members and independently research solutions to technology problems. Monitor and update trouble tickets, document resolutions and contribute to the team’s knowledge base. Manage projects involving PC hardware and software upgrades or replacements. Help evaluate new desktop technology and make hardware and software recommendations. Define hardware configuration standards, write SOPs, and create and maintain standard PC images. Maintain critical parts inventory and support accurate inventory control of data-processing hardware.

Coordinate equipment repairs with vendors. Assist with workflow coordination, training and mentoring of support staff as needed.

What You Bring

Associate’s degree or an equivalent combination of education and experience Three years of related experience , including PC repair, troubleshooting and configuration and experience reading hardware diagrams Working knowledge of PC software packages and operating systems Working knowledge of PC hardware components Strong customer service and interpersonal skills Ability to organize and prioritize a changing workload with multiple priorities Ability to work effectively as part of a team Ability to…

Read the full posting

About Vitalant

From its Form 990
  • Budget $739.6M · Health Care
  • Staff 5,200 · founded 1943
  • Pays its leaders $571K–$1.8M (12 reported)
  • Open jobs 78 · Jobs at Vitalant · Full 990 report

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